Frequently Asked Questions (FAQs)


Do you Bulk Bill your eye tests at Optical World?

Optical World is a bulk billing practice. Your eye test is free to you, provided you own a valid Medicare card with no restrictions in place.

(Please be aware that if you require multiple contact lens appointments or secondary consultations, fees may apply where Medicare does not cover).

How much are your frames?

We have an extensive range of frames at Optical World, boasting one of the largest collections in Melbourne. We have frames starting from as low as $49 and many package deals available, including our ‘2 For 1’ Offer which includes frames from a selected range and stock single vision lenses.

How long does an eye test take?

At Optical World we are committed to providing excellent customer service. Our appointments are approximately 30 minutes in length, which include a full vision assessment and complimentary eye health checks.

What are the signs of vision problems?

The following is a partial list of symptoms in children and adults which indicate the need for a complete vision analysis:

  • headaches, nausea or dizziness after visual concentration
  • blurred or double vision at any time
  • crossed or turned eyes
  • blinking or eye rubbing after visual concentration
  • dislike or avoidance of close work
  • short attention span
  • placing head close to book when reading or writing
  • frowning while looking at the TV or blackboard
  • difficulty reading small print
  • difficulty adjusting focus between near and far objects.

If you or one of your family members have any of the above symptoms you can follow up with an eye exam from one of our expert optometrists. Please make an appointment with us at either of our locations.

What is “NORMAL” in my vision?

It is normal for most eyes to be long-sighted at birth. This usually reduces as the eye grows to full adult size during adolescence. It is then in the teens that short-sightedness tends to develop, if at all.

After a relatively stable time in the 20’s and 30’s another significant time for change begins in the 40’s. This involves a gradual loss in the ability to finely focus the lens inside the eye. The result is a totally normal and expected change called “presbyopia“, which continues into the 60’s.

After 60, the eye will tend toward less long-sightedness or more short-sightedness as the inner part of the eye lens hardens. Sensitive vision drops and the retina’s fine discrimination of colours is dulled. By 70 most eyes show signs of cataract and the older, harder, clouded eye lens scatters light so that glare often becomes more of a problem.

How often should I have my eyes examined?

Your optometrist will advise you of the interval between your full eye & vision examinations which is appropriate for your vision and eye health needs. This time interval does vary for different situations, so we contact our patients when their next routine check is due. Changes in vision and eye health are often quite slow and subtle, and can easily go unnoticed if not checked regularly.

Of course if a problem arises sooner, please make an appointment so that we can assess the situation for you.


How long does it take to make my glasses?

Single Vision lenses take approximately 4-5 working days to be completed. Progressive lenses due to their custom-made nature can take 10-12 working days. We do however offer VIP ordering for those that require their glasses sooner.

What do I do in an ocular emergency?

Alkaline or chemical burn – treat with immediate non-stop irrigation with water. A good way to do this is to stand in the shower. Ask someone to call our practice or call Emergency Services 000 out of hours. If you are alone then make the call only after you have irrigated your eye(s) non stop for at least 20 minutes.

Sudden painless loss of vision in one eye – this could be a blockage to central retinal artery. You should call our practice immediately for advice over the phone. If out of hours please call Emergency Services 000.